Privacy Policy

NitroTechElectric.ca
NitroTech Electric Systems Inc. (“NitroTech”, “we”, “us”, “our”)
Effective date: August 18, 2025

Quick summary: we only collect what we need to quote, schedule, and deliver electrical services; we don’t sell your data; you can access, correct, or ask us to delete it (subject to legal retention); marketing emails/texts are opt-in and always include an unsubscribe.

1) Who we are & how to contact us
Controller / Privacy Officer: NitroTech Electric Systems Inc.
Address: 1507 Fairview Rd., Cambridge N3H 4M6
Email: [email protected]

We operate the NitroTechElectric.ca website and provide electrical contracting services across Southwestern Ontario.

2) Scope & legal bases
This policy covers personal information we collect through our website, phone/SMS/email, social media, and when we provide services on-site.

We comply with Canada’s PIPEDA fair information principles (collection, consent, limiting use/retention, accuracy, safeguards, openness, individual access, challenging compliance). PIPEDA applies to private-sector organizations that collect, use, or disclose personal information in the course of commercial activity. Privacy Commissioner Canada+2Privacy Commissioner Canada+2

If we interact with Québec residents, we also follow Law 25 (Act respecting the protection of personal information in the private sector), including rules on consent, breach notification, and under-14 consent. Légis QuébecMcCarthy TétraultBigID

We send marketing emails/SMS only in line with CASL (consent, identification, unsubscribe). CRTC+1ISEDC

As a .CA registrant, we align with CIRA’s privacy principles by limiting collection/use/disclosure and applying appropriate safeguards. CIRA

3) What we collect (and why)
Information you provide:

Contact details (name, phone, email, address) – to respond to inquiries, provide quotes, schedule work, and deliver services.
Project details (service type, photos you send, site notes) – to assess scope and provide estimates.
Communications (emails, SMS, call notes) – to manage requests and customer service.
Billing records (if applicable) – to invoice and meet tax/legal obligations.
Information we collect automatically (website):

Technical/usage data (IP address, device, browser, pages viewed, timestamps).
Cookies and similar tech for core site functionality, analytics, and (if you opt in) marketing.
Optional analytics/ads: If enabled, we may use analytics (e.g., Google Analytics) to understand site performance. Non-essential cookies/trackers will be set only after your consent; if you are in Québec, we will obtain clear, express consent before activating non-essential cookies that collect personal information. McCarthy Tétrault

4) How we use personal information
Provide quotes, schedule service calls, and perform work.
Respond to questions and warranty/service requests.
Send service notices and (with your consent) marketing communications (promotions, updates). CASL requires consent, our identification, and an unsubscribe link in each message. CRTC+1
Improve our site, services, and safety processes (e.g., troubleshooting, analytics).
Comply with legal requirements (tax, accounting, health & safety) and enforce our agreements.
We do not sell your personal information.

5) Sharing & international transfers
We share personal information only with:

Service providers under contract (hosting, email delivery, website/IT support, analytics, form and scheduling tools, payment processors if used). They may access personal information only to perform services for us and must protect it.
Professional advisors (accountants, lawyers) and regulators if required by law.
Transfers outside Canada: Some providers may store/process data in the United States or other jurisdictions. Your data may be subject to local laws in those places. We use reputable providers and contractual safeguards appropriate to PIPEDA and (when applicable) Law 25.
6) Cookies & preference management
Essential cookies (security, load balancing, core functionality) run without consent.
Non-essential cookies (analytics/ads) run only with your consent via our cookie banner or browser settings.
You can withdraw cookie consent anytime via the banner (if shown) or your browser controls.
For Québec residents, we obtain clear consent for non-essential cookies that collect personal information and present settings in plain language. McCarthy Tétrault

7) Children
We do not target our services to children. Where Québec residents are concerned, we do not collect personal information directly from a minor under 14 without consent from a person with parental authority or a tutor, unless clearly for the minor’s benefit. Légis Québec

8) Security
We apply administrative, technical, and physical safeguards appropriate to the sensitivity of the data, including:

TLS encryption in transit; hardened hosting and access controls
Least-privilege account management and audit logging for admin systems
Vendor due diligence and confidentiality obligations
Employee/contractor confidentiality and awareness
No safeguard is perfect; if we identify a breach creating a real risk of significant harm we will notify affected individuals and, where applicable, regulators (e.g., OPC federally; CAI in Québec) as required by law. Privacy Commissioner Canada

9) Retention & deletion
We keep personal information only as long as necessary to fulfill the purposes above or to meet legal/operational requirements, and then securely delete or anonymize it. Typical retention:

Quotes & inquiries: up to 24 months (to follow up on jobs and provide continuity)
Job and invoice records: 7 years minimum (tax/recordkeeping)
Website logs/analytics: typically 12–26 months (configuration-dependent)
You may request earlier deletion; if we must retain data for legal reasons, we will explain why.

10) Your rights (access, correction, consent, complaints)
Under PIPEDA, you can request access to your personal information and information about its use/disclosure; you can ask us to correct inaccuracies; and you can withdraw consent (we’ll explain impacts, e.g., we cannot deliver quotes without contact details). We respond within 30 days of receiving a complete request (with permitted extensions where necessary). Privacy Commissioner Canada+2Privacy Commissioner Canada+2

If you are a Québec resident, Law 25 provides additional transparency and rights (e.g., information about automated decision-making if used, enhanced consent rules, and certain de-indexation measures). CookieYesOsano

How to exercise your rights: email [email protected] with “Privacy Request” in the subject. We may verify identity before acting.

Complaints: You can contact us first. You also have the right to complain to the Office of the Privacy Commissioner of Canada (OPC), and for Québec residents, to the Commission d’accès à l’information (CAI). Privacy Commissioner Canada

11) Marketing communications (CASL)
We send marketing emails/SMS only with valid consent (express or implied as permitted) and every message includes our identification and an unsubscribe that works. You can opt out at any time, and we’ll stop marketing messages right away (transactional/service notices may still be necessary). CRTC+1

12) Automated decision-making
We do not make decisions that produce significant effects using solely automated processing. If we ever introduce such tools (e.g., automated quoting that materially impacts outcomes), we will provide required notices and a means to request human review, consistent with Law 25 transparency duties. BigID

13) Third-party links
Our site may link to third-party sites (manufacturers, safety authorities). Their privacy practices are their own; review their policies before providing information.

14) Changes to this policy
We may update this policy to reflect changes to laws or our practices. We will post a revised version with a new “Effective date,” and if changes are material, we will provide a clearer notice.

15) Contact
Questions, requests, or complaints about this policy or our practices:
Email: [email protected]
Mail: Privacy Officer, NitroTech Electric Systems Inc., 1507 Fairview Rd., Cambridge, ON N3H 4M6